Call Center Training
A call centre (UK) or call center (US) is a centralised office of a company that answers incoming telephone calls from customers. A call center may also be an office that makes outgoing telephone calls to customers (telemarketing). Such an office may also respond to letters, faxes, e-mails and similar written correspondence. However the term contact centre (UK) or contact center (US) is often applied when such multiple functions are blended in one office.
A diverse range of businesses use call centers to interact with their customers for the purpose of:
- Sales
- Marketing
- Telemarketing
- Customer service
- Technical support
- Specialized business activity
Some of these are
- Airlines
- Hotels
- Travel & Tourism
- Banks
- Insurance
- Financial Services
- Consumer Electronics
- Manufacturing
- Market Survey
- Investments and Securities
- Healthcare
- Catalogue Sales
- Education
- Telecom Services
- Government
If you are not professionally qualified, do not worry, as you can build a brilliant career for yourself in the BPO industry as a Customer Service Representative (CSR) with ample opportunities for career growth within the industry.
Enroll for our Call Center course !
BENEFITS OF THE COURSE :
- World class training by industry experts
- 100% Placement assistance
- Audio, Video and instructor - led training
- Certificate on successful completion of course
Eligibility :
- Graduates - B.A., B.Sc., B.Com., BBA, B.Tech, etc. P. Graduates - M.A., M.Sc. Diploma - PGDCA
- Age: Up to 35 years
- English Fluency
Unlimited vacancies exist in Customer Care, Technical Support and Financial Support positions.
Some of the subjects covered in our training are:
- BPO industry
- Customer Relationship Management (CRM)
- Outbound/Inbound/Blended Call Centers - Orientation
- Customer Service Skills
- Telemarketing
- Accent Neutralization
- Interview Skills & Personality Development
Salary structure in a typical call center
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Some typical questions asked at a Call Centre interview:-
- Tell us about yourself.
- Why do you want to work in a Call Centre ?
- What is a Call Centre ?
- What are your short-term and long-term goals ?
- What are your greatest strengths & weaknesses ?
- What motivates you the most ?
- How would a former colleague describe you ?
- How well do you work under pressure ?
- Why do you want to work for us ?
- Tell us about the worst boss/teacher that you had ?
- Do you prefer working with others or by yourself ? Why ?
- How would your previous employer describe you ?
- What are your past accomplishments ?
- What can you tell us about customer service ?
- How would you handle an angry customer ?
- Why should we hire you ?
- What do you know about our organization ?
- What have you done to improve yourself over the past year ?
- What kind of salary are you looking for ?
- How long do you plan on working here ?
- Do you have a problem working in shifts ?
- What qualities should a Call Centre Executive have ?
- When was the last time that you got angry ?
- What are your dislikes ?
- Do you have any questions for us ?
Do you know the right answers to the above questions ? If you don't, join now and prepare to succeed at the next call centre interview.
Join Now ! Call 0471-2314810 Mob: 9249408810
